Refund policy

Last updated: September 29, 2026

We want you to be happy with your purchase. This Refund Policy explains how returns, refunds and problems with your order work.

Return window

You can return a product within 30 days after you receive it.

Return conditions

Because trading card products are collectible items with randomized contents, we can only accept returns of products that are:

  • Unopened and factory-sealed, with the original shrink wrap intact
  • Unused and in the same condition as you received them
  • In the original packaging

Opened booster boxes, booster packs, collection boxes or accessories cannot be returned, unless the item arrived damaged, defective or incorrect (see below).

How to start a return

  1. Contact us at support@sakura-tgc.com with your order number and the item(s) you would like to return.
  2. We will confirm your return and email you a prepaid, trackable return shipping label.
  3. Pack the item(s) securely, attach the label and drop off the package with the carrier. Returns are shipped to our return address in the Netherlands:
    Rounz Music (Sakura-TGC)
    Bolwerksepoort 39
    2152 EW Nieuw-Vennep
    The Netherlands

Please do not send items back without contacting us first, so we can provide you with the correct return label.

Return shipping costs

For returns of sealed products you changed your mind about, a flat return shipping fee of $10.00 applies. We provide the prepaid return label, and the $10.00 fee is deducted from your refund. You do not pay anything else for the international return shipment. If the return is due to our mistake (a damaged, defective or incorrect item), the return is completely free.

Refunds

Once we have received and inspected your return, we will notify you by email. If the item meets the conditions above, your refund will be issued within 7 days to your original payment method. Depending on your bank or card issuer, it may take a few additional business days before the refund appears on your statement. Original shipping charges are not refundable, except when the return is due to our mistake. The $10.00 return shipping fee is deducted from the refund amount.

Damaged, defective or incorrect items

If your order arrives damaged or defective, or if you received the wrong item, please contact our support team within 14 days of delivery at support@sakura-tgc.com. Include your order number and photos of the product and packaging. We will resolve it as quickly as possible by sending a replacement or issuing a full refund, at no cost to you.

Order cancellations

You can cancel your order free of charge as long as it has not shipped yet. Contact us as soon as possible and we will refund you in full. Once an order has shipped, the return conditions above apply.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return the sealed item according to this policy and place a new order.

Contact

Email: support@sakura-tgc.com
Phone: +31 6 16848997
Support hours: Monday–Friday, 9:00 AM – 5:00 PM (ET). We reply to emails within 24 hours on business days.

Rounz Music (trading as Sakura-TGC)
Bolwerksepoort 39, 2152 EW Nieuw-Vennep, the Netherlands
Chamber of Commerce (KVK): 76167011
VAT: NL003052240B22