Shipping policy

Last updated: September 29, 2026

Sakura-TGC is operated by Rounz Music, a company registered in the Netherlands. This Shipping Policy explains where we ship, how long delivery takes, what it costs and how import duties are handled.

Where we ship

We ship to the 48 contiguous U.S. states and Washington, D.C. At this time we do not ship to Alaska, Hawaii, U.S. territories (such as Puerto Rico and Guam), APO/FPO/DPO military addresses or addresses outside the United States.

Where your order ships from

All orders are shipped directly from our supplier's warehouse in Asia. Every product is shipped factory-sealed in protective packaging.

Processing and delivery times

  • Processing time: 1–3 business days after your order is placed.
  • Total estimated delivery time: 4–11 business days from the moment you place your order (processing time included).

Business days are Monday through Friday, excluding public holidays. The actual delivery time may depend on the carrier and on high shipping volumes or delays outside of our control, such as weather or customs processing.

Shipping rates

  • Orders under $250.00: $6.95 flat-rate shipping
  • Orders of $250.00 or more: free shipping

The shipping cost is shown at checkout before you pay.

Import duties and taxes (DDP)

All orders are shipped Delivered Duty Paid (DDP). We take care of all import duties, tariffs and customs fees for your order. You will never be asked to pay any duties, tariffs or customs fees upon delivery. If a carrier ever requests such a payment from you, please do not pay it and contact us right away so we can resolve it.

Order tracking

As soon as your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package.

Incorrect address

Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible. We can update the address as long as the order has not shipped yet.

Late, lost or damaged packages

If your order has not arrived within 11 business days, or if it arrives damaged, please contact our support team. We will investigate with the carrier and resolve it by sending a replacement or issuing a refund. See our Refund Policy for more information.

Contact

Email: support@sakura-tgc.com
Phone: +31 6 16848997
Support hours: Monday–Friday, 9:00 AM – 5:00 PM (ET). We reply to emails within 24 hours on business days.

Rounz Music (trading as Sakura-TGC)
Bolwerksepoort 39, 2152 EW Nieuw-Vennep, the Netherlands
Chamber of Commerce (KVK): 76167011
VAT: NL003052240B22